Rod's take on the relationship between agent and client, from a recent article in Backstage West
I feel that most actors have been trained to leave the agent alone. To not "bother" them. To drop off pictures and kinda hope for the best. This creates a problem for me. Since I started my agency over 7 years ago, I have kept every line of communication open to my clients, and I have expected these lines to be used. Phone, email, special events, travel -- I have tried everything possible to get to know and learn about my clients. I empower my clients, I hope. I want them to feel like part of a family, like they can email me anytime with any question, and I will be there for them.
When an actor and I decide to work together, I tell them flat out what I expect: "If I haven't seen or heard from you in a month, something is wrong." If you plan on dropping your pictures off to me, and then disappearing, this is not the agency for you. But time and time again, this is what happens. Actors come to me, bring me pictures, and after one 20 minute meeting, expect me to know who they are and what they are about. Months go by, I hear nothing from them. They never drop by. They never email me. They are a ghost. Ghosts do not get auditions these days. They will finally call 12 months later asking why they haven't had any auditions, and I will look on LA Casting and I will look on Breakdown Services, and lots of times, these people, won't even have a photo up for me to submit.
As an actor, it is up to you as to how your business runs. Do you reconcile your bank statement every month, or do you let it slide for a year or so? Every agent is different. Find one that lets you speak. Communication is the key to any relationship.